These Terms and Conditions govern your use of the SureWin88 platform and all services provided under the surewin88.cam domain. Please read this document carefully before registering an account or placing any wagers. By accessing SureWin88, you confirm that you have read, understood, and agreed to be bound by these terms.
Key Highlights
Who may open an account, age requirements (21+), identity verification obligations, and the one-account-per-person rule.
Wagering requirements, game contribution rates, maximum bet caps during bonus play, expiry windows, and abuse prevention policies.
Accepted payment methods (TNG, DuitNow, FPX, Maybank, CIMB, Public Bank), minimum/maximum limits, processing timelines, and KYC requirements.
Fraud prevention, collusion, bot usage, multi-accounting, money laundering, and consequences for violations including account suspension.
Self-exclusion rights, deposit and loss limits, cooling-off periods, and our obligations to support player wellbeing. Strictly 21+ only.
Applicable legal jurisdiction, dispute resolution procedures, limitation of liability, and how to escalate unresolved complaints.
These Terms and Conditions ("Agreement", "Terms") constitute a legally binding contract between you ("Member", "User", "Player") and SureWin88 ("Company", "We", "Us", "Our"), the operator of the online gaming platform accessible at surewin88.cam (the "Platform"). This Agreement governs your access to and use of all services, games, promotions, and features offered by SureWin88.
By creating an account, logging in, making a deposit, placing a wager, or otherwise using any feature of the Platform, you confirm that you have read, understood, and agreed to be legally bound by these Terms, together with our Privacy Policy and any specific terms applicable to individual promotions or games. If you do not agree to these Terms, you must not access or use the Platform.
SureWin88 reserves the right to modify these Terms at any time. Continued use of the Platform following notification of any change constitutes acceptance of the amended Terms.
Age Restriction: SureWin88 is strictly for persons aged 21 years and above. Minors are expressly prohibited from registering, accessing, or using the Platform in any capacity. By accepting these Terms, you confirm that you are at least 21 years of age.
For the purposes of this Agreement, the following definitions apply:
To register and maintain an account with SureWin88, you must satisfy all of the following eligibility criteria at all times:
SureWin88 reserves the right to request documentary evidence of eligibility at any time. Failure to provide satisfactory evidence within a reasonable period may result in account suspension pending review.
Each individual is permitted to hold only one (1) registered account on the Platform. Operating multiple accounts — whether simultaneously or sequentially — constitutes a material breach of these Terms and may result in immediate account termination and forfeiture of all associated balances and bonuses.
During the registration process, you must provide accurate, complete, and current information including your legal full name, date of birth, Malaysian identity number or passport number, residential address, email address, and a valid phone number. You are responsible for maintaining the accuracy of this information and must update it promptly upon any change.
All Members are required to complete KYC verification before their first withdrawal request is processed. KYC documentation typically includes:
SureWin88 processes KYC submissions within 24–48 business hours in standard cases. We reserve the right to request additional documentation or to conduct enhanced due diligence where circumstances warrant. Providing false, misleading, or fraudulent KYC documentation constitutes a serious breach of these Terms and may be reported to relevant authorities.
SureWin88 accepts deposits via the following Malaysian payment channels: Touch 'n Go eWallet, Boost, GrabPay, DuitNow, FPX Online Banking (Maybank, CIMB, Public Bank, Hong Leong, RHB, and all FPX-participating banks), direct bank transfer, Bitcoin (BTC), and USDT. The full list of supported methods is displayed on the deposit page and may be updated from time to time.
The minimum deposit amount is RM30. Maximum deposit limits vary by method and Member tier, and are displayed at the point of transaction. All deposits must be funded from a payment instrument held in your own name. Third-party deposits are strictly prohibited and may result in account suspension and refund of the deposited funds.
Deposits are generally credited to your account balance in real time. In rare cases where a technical delay occurs, Members should contact support with their transaction reference. SureWin88 does not charge processing fees on deposits, however your bank, e-wallet provider, or payment processor may apply their own charges.
All transactions on the Platform are processed in Malaysian Ringgit (MYR/RM). Cryptocurrency deposits are converted at the prevailing market rate at the time of confirmed receipt. SureWin88 is not responsible for exchange rate fluctuations.
The minimum withdrawal amount is RM50. Withdrawals may only be directed to a payment method registered in the Member's own name and that has been previously used for a deposit on the account, unless otherwise approved by the compliance team.
SureWin88 processes withdrawal requests according to the following target timelines, which commence from the point of compliance approval (not the time of submission):
All withdrawal requests are subject to compliance review. SureWin88 reserves the right to delay withdrawal processing where there are reasonable grounds to suspect fraudulent activity, incomplete KYC, or potential breach of these Terms. In such circumstances, the Company will notify the Member and request any additional information required.
Where a Member has active bonus funds with an outstanding wagering requirement, withdrawal of real-money funds may be restricted until the rollover obligation has been satisfied or the bonus has been forfeited. Members may elect to forfeit an active bonus via the account dashboard at any time.
All bonuses, free spins, cashback rewards, and promotional offers are subject to individual promotional terms issued at the time of the offer. Where a conflict exists between these general Terms and specific promotional terms, the specific promotional terms shall prevail in respect of that promotion.
The following general principles apply to all bonuses unless specific terms state otherwise:
SureWin88 strongly encourages all Members to read the full terms of any promotion before claiming it. Our support team is available 24/7 to clarify any bonus terms prior to activation.
The following activities are strictly prohibited on the SureWin88 Platform. Engaging in any prohibited conduct may result in immediate account suspension, forfeiture of balances and bonuses, and referral to the relevant authorities where applicable:
All content on the SureWin88 Platform — including but not limited to software, design elements, graphics, text, logos, trademarks, game interfaces, and promotional materials — is the intellectual property of SureWin88 or its licensors and is protected by applicable intellectual property laws.
Members are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the Platform solely for personal and recreational purposes in accordance with these Terms. No licence is granted to reproduce, distribute, modify, create derivative works of, publicly display, or commercially exploit any content from the Platform.
To the fullest extent permitted by applicable law, SureWin88, its directors, employees, agents, licensors, and service providers shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or in connection with your use of, or inability to use, the Platform or any content or services provided therein.
SureWin88's total cumulative liability to any Member in respect of any claim or series of related claims shall not exceed the total amount deposited by that Member in the twelve (12) months immediately preceding the event giving rise to the claim.
SureWin88 does not warrant that the Platform will be uninterrupted, error-free, or free of viruses or other harmful components. The Platform is provided on an "as is" and "as available" basis. Scheduled and emergency maintenance may result in temporary unavailability, for which SureWin88 shall not be liable.
Gambling Risk Acknowledgement: You acknowledge that online gambling involves financial risk and that it is possible to lose money. SureWin88 does not guarantee any return on any wager. You assume full responsibility for all decisions to wager and for all financial consequences thereof.
SureWin88 is committed to promoting responsible gambling and providing tools to help Members maintain control of their gambling activity. The Platform is intended for entertainment purposes only and must not be used as a means to generate income or to address financial difficulties.
Members may request the following responsible gambling tools at any time by contacting support:
For further information and support resources, please visit our dedicated Responsible Gambling page. The Platform is strictly for players aged 21 and above.
SureWin88 reserves the right to suspend or terminate any Member account at any time and without prior notice where:
Members who wish to voluntarily close their account may do so by contacting customer support. Any genuine real-money balance remaining at the time of closure (net of any outstanding wagering obligations) will be returned to the Member via their last used verified payment method following completion of all compliance checks.
SureWin88 reserves the right to amend, update, or replace these Terms and Conditions at any time. Where changes are material, we will endeavour to notify registered Members via email or via a prominent notice on the Platform, with a reasonable period for review before the amended Terms take effect.
Your continued use of the Platform following the effective date of any amendment constitutes your acceptance of the revised Terms. If you do not agree to any amendment, you should discontinue use of the Platform and may request account closure in accordance with Section 12.
The most current version of these Terms is always accessible at surewin88.cam/terms-conditions. The "Last Updated" date at the top of this document indicates when the Terms were most recently revised.
These Terms and Conditions shall be interpreted and governed in accordance with applicable international gaming regulations and the laws of the jurisdiction in which SureWin88 is licensed to operate.
In the event of any dispute arising out of or in connection with these Terms or your use of the Platform, we encourage Members to first attempt resolution by contacting our customer support team, who will endeavour to address your concern within a reasonable timeframe. We aim to resolve all complaints within five (5) business days of receipt.
If a dispute cannot be resolved through our internal process, the matter may be referred to the relevant licensing authority or an independent dispute resolution body. SureWin88 will cooperate fully with any such process.
If you have any questions, concerns, or complaints regarding these Terms and Conditions, or require clarification on any provision herein, please contact our customer support team through the following channels:
When submitting a formal complaint, please include your registered account username, a detailed description of the issue, the date(s) on which the relevant events occurred, and any supporting documentation. This will help us investigate and resolve your matter as efficiently as possible.
All formal complaints should be directed to the support email address above and will be acknowledged within 24 hours of receipt.
For responsible gambling-related enquiries, including self-exclusion requests and deposit limit settings, please visit our Responsible Gambling page or contact support directly. We treat all such requests as a priority.
Now that you've reviewed our Terms and Conditions, you know exactly what to expect from SureWin88. Join over 500,000 Malaysian members and experience fast withdrawals, competitive odds, and a 1,800+ game library — all built for players in Malaysia.