This Privacy Policy describes how SureWin88 collects, processes, stores, and protects your personal data when you use the surewin88.cam platform. We are committed to handling your information responsibly, transparently, and in accordance with applicable data protection principles. Please read this document in full before using our services.
Our Privacy Commitments
All personal data is stored on secured servers using AES-256 encryption at rest. Transmission of data is protected by TLS 1.3 and SSL certificates across all Platform connections.
SureWin88 does not sell, rent, or trade your personal information to third parties for marketing or commercial purposes. Your data is yours — we use it only to operate and improve our services.
You have the right to access, correct, or request deletion of your personal data at any time. Submit a request via our support email and we will respond within 30 days.
Data collected for account registration is not used for unrelated purposes. KYC documents are processed solely for identity verification and regulatory compliance — not repurposed elsewhere.
We use cookies to maintain your session, remember preferences, and analyse traffic. Essential cookies are required for Platform functionality; analytics and preference cookies are optional and explained in full.
We do not hold your data indefinitely. Retention periods are set in accordance with regulatory obligations (typically 5–7 years for financial and KYC records), after which data is securely destroyed.
User Rights
As a Member of SureWin88, you hold meaningful rights over the personal data we hold about you. Here's a plain-language summary of each right, with full legal detail in the policy below.
Request a copy of all personal data we hold about you, free of charge, within 30 days.
Request correction of any inaccurate or incomplete personal data we hold about you.
Request deletion of your personal data, subject to our legal retention obligations.
Request that we limit how we process your data in certain circumstances.
Receive your data in a structured, machine-readable format for transfer to another service provider.
Object to processing based on legitimate interests or for direct marketing purposes.
Withdraw consent for any processing based on consent at any time, without affecting prior lawful processing.
Lodge a complaint with our Data Protection Officer or the relevant regulatory authority if you believe your rights have been infringed.
SureWin88 ("Company", "We", "Us", "Our") is the operator of the online gaming platform accessible at surewin88.cam (the "Platform"). This Privacy Policy ("Policy") describes our practices with respect to the collection, use, storage, sharing, and protection of personal data provided by or collected from users ("Members", "Users", "You") of the Platform.
We are committed to handling your personal data with care, transparency, and in accordance with internationally recognised data protection principles. By accessing or using the SureWin88 Platform, you acknowledge that you have read this Policy and consent to the data practices described herein. If you do not agree with this Policy, you should not access or use the Platform.
This Policy should be read in conjunction with our Terms and Conditions, which govern your use of the Platform and are incorporated herein by reference.
This Policy applies to all personal data we hold about you, regardless of how it was collected — whether through registration, account activity, payment processing, customer support interactions, or your use of any feature of the SureWin88 Platform.
For the purposes of this Privacy Policy, the following terms have the meanings set out below:
SureWin88 collects the following categories of personal data from Members and Platform visitors:
| Category | Examples | Purpose |
|---|---|---|
| Identity Data | Full name, date of birth, MyKad / passport number, nationality | Account creation, KYC verification, regulatory compliance |
| Contact Data | Email address, phone number, residential address | Account communication, support, transaction notifications |
| Financial Data | Bank account details, e-wallet IDs (TNG, DuitNow, FPX), transaction history | Payment processing, withdrawal verification, AML compliance |
| KYC Documents | ID document scans, selfie with ID, proof of address documents | Identity verification, fraud prevention, regulatory obligation |
| Technical Data | IP address, device type, browser type, operating system, session data | Platform security, fraud detection, service optimisation |
| Usage Data | Pages visited, games played, betting history, session duration, login timestamps | Responsible gambling monitoring, platform improvement, personalisation |
| Communications Data | Support chat transcripts, email correspondence, complaint records | Service delivery, dispute resolution, quality assurance |
| Marketing Preferences | Promotional opt-in/opt-out status, communication channel preferences | Sending promotions and bonus offers where consent is given |
We collect personal data through the following methods:
SureWin88 processes your personal data on one or more of the following legal grounds:
We use the personal data we collect for the following purposes:
SureWin88 does not sell your personal data to third parties. We may share personal data with the following categories of recipients, strictly on a need-to-know basis and subject to appropriate data protection safeguards:
All third-party processors with whom we share personal data are required to enter into data processing agreements and are contractually bound to process data only as instructed by SureWin88 and in accordance with applicable data protection standards.
Important: SureWin88 will never share your personal data with third-party marketing companies, data brokers, or any party for purposes unrelated to the operation of the Platform and your account, without your explicit prior consent.
SureWin88 retains personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law. The following indicative retention periods apply:
Upon expiry of the applicable retention period, personal data is securely destroyed or anonymised using industry-standard methods. Anonymised data may be retained indefinitely for statistical and analytical purposes, as it can no longer be used to identify any individual.
SureWin88 implements comprehensive technical and organisational measures to protect your personal data against unauthorised access, disclosure, alteration, loss, or destruction. Our security measures include, but are not limited to:
In the event of a data breach that is likely to result in a risk to your rights and freedoms, SureWin88 will notify affected Members and relevant regulatory authorities within the timeframes required by applicable law.
SureWin88 uses cookies and similar tracking technologies on the Platform. Cookies are small data files stored on your device that help us provide a functional, personalised, and secure experience.
We use the following categories of cookies:
You may manage cookie preferences through your browser settings. Note that disabling certain categories of cookies may affect Platform functionality. SureWin88 does not use third-party advertising cookies or cross-site tracking technologies for commercial advertising purposes.
In certain circumstances, personal data may be transferred to and processed in countries outside Malaysia. Where such transfers occur, SureWin88 ensures that appropriate safeguards are in place to protect your data, including:
The primary servers hosting Member data are located in secured data centres selected for their compliance certifications, physical security, and data sovereignty credentials.
To exercise any of the rights described in this Policy — including access, rectification, erasure, portability, restriction, or objection — please submit a written request to our Data Protection Officer at the contact details in Section 15. We will acknowledge your request within 5 business days and aim to fulfil all valid requests within 30 calendar days. In complex cases, we may extend this period by a further 30 days with written notification.
We may require you to verify your identity before processing a data rights request. This is a security measure to ensure we do not disclose personal data to an unauthorised party. Verification may involve confirming registered account details or, in some cases, providing a copy of your identity document.
In certain circumstances, legal obligations — particularly those related to AML, KYC, and financial record-keeping — may restrict our ability to fully comply with a deletion or restriction request. Where this applies, we will inform you of the applicable restriction and the basis for it.
The SureWin88 Platform is strictly intended for use by individuals aged 21 years and above. We do not knowingly collect, process, or retain personal data from individuals under the age of 21. If we become aware that a Member has provided false information about their age and is under 21, we will immediately suspend the account, void all associated transactions, and securely delete all personal data collected from that individual.
Parents or guardians who believe that a minor may have registered on the Platform are encouraged to contact us immediately at the support email address in Section 15 so that appropriate action can be taken without delay.
SureWin88 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or Platform operations. Where changes are material, we will notify registered Members by email or by posting a prominent notice on the Platform prior to the amendment taking effect.
The "Last Updated" date at the top of this Policy indicates the date on which the most recent revision was made. We encourage Members to review this Policy periodically to remain informed about how we protect their data. Continued use of the Platform following notification of any material change constitutes acceptance of the revised Policy.
For any enquiries, concerns, or requests relating to this Privacy Policy or the processing of your personal data, please contact our Data Protection Officer (DPO) through the following channels:
Formal data rights requests and privacy complaints will be handled by the DPO and are treated with the highest priority. We aim to acknowledge all such communications within 5 business days and to resolve them within 30 calendar days.
If you are not satisfied with our response to a privacy concern, you have the right to lodge a complaint with the relevant data protection regulatory authority in your jurisdiction.
Your personal data is in safe hands at SureWin88. Bank-grade encryption, strict data minimisation, and a clear privacy framework — so you can focus on the games and let us handle the security. Join over 500,000 Malaysian members who trust surewin88 every day.